Refund policy

Contact Email: azharabeid7@gmail.com

At Azpaws Store, we value our customers and aim to provide the highest quality products. If you are not completely satisfied with your purchase, we offer returns, replacements, and refunds under the conditions outlined below.

1. Returns & Refunds Overview

We accept returns and issue refunds or replacements in cases where:

  • The product is damaged or defective upon delivery

  • The product received is not the item ordered

  • Other exceptions approved by our customer service team

We aim to process all returns and refunds promptly and fairly.

2. Returns for Customers in United States

If you are a local customer, you can return items within 14 days of delivery. To initiate a return:

  1. Contact us first at azharabeid7@gmail.com with your order number and reason for return.

  2. Our team will provide you with a return address (usually our P.O. Box or physical office).

  3. Items must be returned in their original condition with all packaging intact.

  4. Once we receive and inspect the returned item, we will process your refund or replacement within 5–7 business days.

Note: Shipping costs for returns within United States are the responsibility of the customer unless the item is defective or incorrect.

3. Returns for International Customers

For international customers, returns are handled differently due to the logistical challenges of dropshipping:

  1. Contact us before returning anything at azharabeid7@gmail.com.

  2. In most cases, refunds or replacements will be issued without requiring a physical return.

  3. If a return is absolutely necessary, we will provide you with a designated return address and instructions.

  4. International return shipping costs may be borne by the customer unless the return is due to an error on our part.

Dropshipping items are shipped from suppliers abroad. Therefore, we often cannot accept returns directly to our warehouse. Contacting us first ensures that your return is approved and handled correctly.

4. Refunds

Refunds are processed after:

  • The returned item has been received and inspected (for local returns), or

  • The issue has been verified with photo evidence or proof (for international orders)

Refunds are issued to the original payment method and may take 5–7 business days to reflect in your account depending on your bank or payment provider.

5. Replacements

If you received a damaged, defective, or incorrect product:

  • Contact us at azharabeid7@gmail.com immediately

  • Provide photos or other proof of the issue

  • We will ship a replacement item free of charge, subject to stock availability

Replacements are only issued once the issue is confirmed by our team.

6. Items Not Eligible for Return

  • Products used or damaged after delivery

  • Items missing original packaging or tags

  • Special promotional items or digital products (if applicable)

7. Customer Support

We pride ourselves on responsive and helpful customer service. For any questions regarding returns, refunds, or replacements, please contact:

Email: azharabeid7@gmail.com
Response Time: Within 24–48 hours on business days

Always contact us before sending any returns, especially for international orders, to avoid delays or lost packages.

8. Final Notes

  • All returns and refunds are subject to our policy terms.

  • We reserve the right to refuse returns or refunds that do not comply with the above conditions.

  • By shopping at Azpaws Store, you agree to these return and refund procedures.